SHIPPING & DELIVERY
As we continue to encounter global supply chain challenges, you may notice delivery delays with select styles. Especially around the holidays, we recommend that you shop early to ensure you receive your seasonal must-haves and gifts on time. We appreciate your patience and understanding.
Please contact us by phone or email, and we will make every effort to assist you. Due to the quick processing times at our distribution center, we are often unable to cancel or modify an order once it has been submitted. Please contact customer service should you have any questions.
Items not included in the return authorization will be forfeited.
Check your Order Status to receive your expected shipping date and tracking number.
In-stock items usually ship within 1-2 business days. Orders are shipped Monday through Friday. For same day shipping, choose 3-Day Air or Next Day Air.
Shipping Rates
| Shipping Rates | |||
| Purchase Total | Ground* | 3 Day | Overnight* |
| $0 - $50 | $9.99 | $14.99 | $19.99 |
| $51 - $100 | $14.99 | $19.99 | $24.99 |
| $100 - $200 | $15.99 | $20.99 | $25.99 |
| $200+ | $19.99 | $24.99 | $29.99 |
Standard Shipping
Standard deilvery applies to the continetal U.S. only. In-stock items shipped via standard delivery usually ship within 1-2 days and typically arrivae within 4-8 business days of when the order is shipped. Business days are defined as Monday through Friday, 8 am to 5 pm ET, excluding the following Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day.
- Soft Surroundings ships to most U.S. zip codes, including Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, and MIlitary APO/FPO addresses
- Expedited (3-Day and Next-Day) shipping options may be restricted in some locations
- At this time, we are not able to ship to Canada or other non- U.S. addresses.
Expedited Shipping
Your order must be received and processed by 11:59 PM EST for same day shipping on expedited delivery.
FedEx Express delivers expedited shipments Monday through Friday.
